How to reach us
Email us anytime at julien@supacat.io with questions about billing, subscriptions, account access, or bugs. We aim to reply within 1 business day (PT).
What we can help with
- Billing or subscription questions (upgrades, refunds, receipts)
- Sign-in or account access issues
- In-app purchases not loading or subscription status not updating
- Data requests (exports or deletion) and privacy questions
Helpful details to include
- The email you use with Lockin (and your Apple/Google account if different)
- Device and OS version (e.g., iPad Air 11-inch on iPadOS 26.2)
- Screenshots or the exact error message you see
- Steps to reproduce the issue and whether it happens on Wi-Fi or cellular
These details stay private and help us troubleshoot quickly.
Company details
- Company name: Supacat
- VAT number: FR10987709839